“A firm must pay due regard to the interest of its customers and treat them fairly”:
FSA Principles for Business 6.

The FSA has made it clear that firms should embed the principles of treating customers fairly in every aspect of their operations. In this they are setting a challenge to firms to review their approach to customers and to promote changes in procedures and the behaviour of their employees where necessary.

This course explains what TCF is; its implications on your business; and the rules and regulations involved.